Terms & Conditions

Use of the website and all orders are subject to the acceptance of these terms and conditions and deemed to be accepted by you when placing your order. These conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.


  1. We accept the following forms of payment: Bank Transfer, Direct Deposit Over ATM Machine / Counter or Paypal.
  2. All orders are subject to stock availability. If we do not supply you for any reason, we will refund any money paid for these goods. We are not liable for any financial loss incurred by you relating to interest payments or loss of earnings you would have received on monies paid to us in lieu of any unfulfilled order.


  1. Your order will be dispatched the same day if ordered and paid before 3:00 pm, or the following day for orders after 3:00 pm, Sunday  to Thursday. Tracking number will be provided via email, customer need to make sure the email being registered is valid to receive this notification.
  2. We are not responsible for incorrect postal addresses resulting in non-delivery of the goods. Please check you have carefully entered the correct address. Artech Trade  will not accept responsibility for any such losses incurred and no refund will be provided.
  3. Shipping addresses cannot be changed after checkout, Artech Trade  are not responsible for items shipped to an incorrect address provided by the customer.
  4. We do accept pick-ups, you may visit us at our office address as stated in Address page.
  5. Next day delivery is not guaranteed. The couriers we use operate on a 98-99% success rate. If the item is not delivered next day as stated we will not responsible but we'll help to chase it up.
  6. In times of adverse weather conditions items may take longer than normal to arrive.


  1. All new products sold on this website have a three month warranty (90 days) period unless otherwise stated.
  2. The warranty period begins from original date of purchase, a replacement item does not restart or extend the warranty period in any way. This does not affect your statutory rights.
  3. The warranty does not extend to the laptops used with our products; we are not responsible for improper use of our products.
  4. If goods are deemed tampered with in any way, your warranty will become void and you will be held responsible for the costs of repairing and shipping.
  5. The warranty does not cover accidental damage, when warranty sticker has been tampered with or failure to comply with the original manufacturers conditions of intended use.
  6. In the event of product failure we are not responsible for the loss of any data that may occur. We are also not responsible for any losses occurring whilst we repair or exchange this product under the terms of our warranty agreement. You are advised to back up all data on a regular basis.

Ordering Policy

  1. We reserve the right to decline your order at any time after receipt of your order for any reason. If payment has already been made, we will issue a refund  via method payment was received.
  2. We may request additional information before processing and shipping orders where we feel necessary.


  1. This website is neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these computer manufacturers. The products for sale on this website are not manufactured by or sold with the authorization of the manufacturers of the computers with which our products may be used.
  2. Your agree that our website, its directors, employees or other representatives are not liable for damages arising from the operation, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
  3. STC NETWORK SDN BHD will not be held responsible for, nor compensate any consequential loss resulting from delayed delivery of items or product failure. We strongly recommend all data is backed-up on a regular or continual basis.

Our contact details are as follows:

PT 2022, Taman Desa SBJ Putra,
Pasir Pekan, 16250 Wakaf Bharu,
Tel : 09-719 5599                                                                                                                                                                                                                                                                                                    WhatsApp : 019-907 3737